Our transcoding service provider for CEO2, AWS Elastic Transcoder, will be discontinued on November 11, 2025. As such, transcoding services will cease to function in CEO2 on November 10, 2025.
Impacts
This change only impacts videos uploaded directly to CEO2. It does not impact CEO3 or videos imported from YouTube or Vimeo.
Recommendations
Switch to CEO3
CEO3 is unaffected by this change and video uploads will continue to work as normal. CEO3 is a free upgrade for all SNworks clients. Please contact SNworks support for more information.
Use YouTube imports
If you are unable to switch to CEO3, consider using YouTube imports as a backup solution. CEO can be configured to import your videos directly and treat them like any other uploaded media file.
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